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WHAT WE DO

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Making the right impact

People buy people, so we need to make sure that we are visible, memorable and in control of the impact we make.

But what often happens when we're meeting an important client, pitching for new business, making a speech or presentation - anywhere we feel in the spotlight or that we need to deliver - is that the confident, comfortable and engaging person that our friends recognise - can drain away to leave a drier, more corporate, less effective version of ourselves.

What we do is work with people - one-to-one or in small groups - so that they can communicate even the most technical material in an engaging and compelling way.   The aim being to make sure that whoever you are talking to – one client, 10 people at a meeting or 200 people - are hanging on your every word, rather than noticing how uncomfortable you might be feeling or even worse, switching off.

The coaching is fantastic for developing relationship building skills, leadership skills, delivering clear messages and of course being in control of the impact you make.  We all know how engaging and compelling we can be when we are feeling confident, comfortable and natural. We focus on how to recreate that in a pressured environment.

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This is vital for stronger business relationships and directly affects whether
people will ‘buy’ you.

Others come with specific goals and we have an extremely high success rate of helping them attain
their objective- in person or virtually:-

  • Building presence, profile and personal impact.

  • Storytelling & Memorable Messaging.

  • Developing leadership skills and influencing senior stakeholders.

  • Stepping up to Partnership/the Board

  • Performance and feedback conversations.

  • Preparing for promotion or interview - 95% of candidates are successful.

  • The Memorable & Charismatic leader.  Conference and keynote speaking.

  • Networking events, social situations and forging new relationships.

  • Town Halls and webinars.  Delivering results.  Investor presentations.

  • Business Development.  Preparing and rehearsing new business pitches – our work with pitch teams has resulted in many significant, high-profile proposal wins.

  • Building collaborative and co-operative teams.

  • Developing clear and concise writing skills

  • Client relationship and rapport building skills.

  • Challenging meetings and difficult conversations.

  • Listening and empathy skills.  Influencing skills.

  • Leading and steering virtual meetings and remote teams

  • Group and team workshops/sessions at offsites and awaydays

WHAT OUR CLIENTS SAY

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“Charlotte’s skills as a coach are different and unique. They focus on how to make a complete and lasting impression and build empathy with an audience; on how to connect with every individual in a room; on how to generate charisma and energy. It opened up huge insights and awareness for me.  Hugely recommended.”​​

Partner,
Deloitte

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I think I would say that the time spent with you was the best formal training I have ever received in any discipline."

Managing Director
Bank of America

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"Charlotte’s coaching has been a game changer for me and my career, she gave me simple and intuitive techniques that have harnessed my personal strengths.  She did something remarkable, she enabled me to use my personality.  This is coaching that I will use for the rest of my life.”

Partner,
Deloitte

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"Over my 30+ years in senior positions, the coaching you provide, and the way you are providing it, is some of the most valuable of my career.  The focus on how to provide information in the way people best understand and remember is truly invaluable.  Thank you.”

Senior Vice President,
FIS

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“My CEO said ‘transformational”. The coaching made a huge difference. The event went very well and I have already had a call this morning from a prospect wanting to talk about potential work.”​

Director of Research & Strategy,
Black Sun

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“Apparently HR are still raving about how good my interview was! They said I was 'faultless'; that I gave the best interview they have sat in on so far, got excellent feedback and performed 'head and shoulders above everyone else.”

Director,
Barclays

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“I can’t thank you enough, your group introductory session was such a hit.  Several colleagues have already asked for your details.  The feedback has been incredible.”

Partner,
Russell Reynolds

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"The session was fantastic and totally changed the way I approached the meeting, and, as a result I gave a much better impression than I would have done otherwise. Instant impact!​"

Partner,
Clifford Chance

© Charlotte McDougall 2026

Company No. 05249486 | VAT No. 843 8715 03
Terms and Conditions

219 WESTBOURNE STUDIOS | ACKLAM ROAD | LONDON | W10 5JJ
TEL: +44 (0) 20 8968 1118

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